Frequently Asked Questions

How do I get an appointment?

You may make an appointment yourself, or alternatively be referred to Intus by your GP or other healthcare provider. For more information click here.

Do your surgeons offer non-surgical treatments?

Surgery is not always indicated and therefore each case will be considered carefully by your surgeon to determine the best treatment or diagnostic approach. A treatment plan may also recommend involvement of other health professionals such as Dietitians, Physiotherapists, Gastroenerologists and so on.

What will happen at my consultation?

You will be welcomed into a warm and professional environment where patient care is paramount. You will be asked to give us important medical information that is critical to our ability to be of value to you. We know that the issues we deal with are very personal and private. Our specialists are extremely sensitive about your medical problem and any awkwardness relating to discussing your condition. It is our aim to make the uncomfortable comfortable.

Should you need to be examined during the consultation, your dignity will always be respected. A nurse will be in attendance during most examinations and a chaperone service is always available.

Do I need to prepare anything before I come?

Please make sure you have submitted your Patient forms before you arrive for your appointment.

Can I come to my appointment if I have my period?

Yes you can. This decision is your based on your own level of comfort, it will not create any issue for the consultation or procedure. Please discuss your preferences with your specialist’s practice nurse.

Do I pay on the day?

Payment on the day is always appreciated but under our terms and conditions payment is due within 7 days of invoice.

I have medical insurance. Will I be covered?

Insurance companies offer different options that vary in terms of cover for private health care service, i.e. 80% or 100%. We encourage you to check with your insurance company whether your policy will cover fees before you attend a consultation and/or further treatment.

Do you send your invoice directly to my insurance company?

If you are a Southern Cross member, we will send your invoice directly to them. For all other insurers it is your responsibility to forward the invoice to your insurance company. Find out more about Billing and Insurance procedures here.

What are my rights and responsibilities as a patient?

You can read or listen to your rights on the Health and Disability Commissioner Website.

1. The right to be treated with respect.
2. The right to freedom from discrimination, coercion, harassment, and exploitation.
3. The right to dignity and independence.
4. The right to services of an appropriate standard.
5. The right to effective communication.
6. The right to be fully informed.
7. The right to make an informed choice and give informed consent.
8. The right to support.
9. Rights in respect of teaching or research.
10. The right to complain.

To read these in a different language, click here.

How do I provide feedback or make a complaint?

You are welcome to call us or write to us at feedback@intus.co.nz. Alternatively, you may lodge a complaint with the Health & Disciplinary Commissioner.