Frequently asked questions

Here are some of our most frequently asked questions relating to consultations with a specialist and other common questions. 

General enquiries

You can get referred to Intus by either your GP or other health practitioner. Alternatively you may also self-refer. 

GP or other health practitioner referrals. Your referring doctor will send us a referral letter and when we receive this a member of staff will contact you to arrange a suitable appointment time.

Self-referral. We accept self-referrals, however, our clinicians do prefer patients to be referred for treatment by their family doctor who can provide relevant background information.

Insurance companies offer different options that vary in terms of cover for private health care service, i.e. 80% or 100%. It is up to the policy holder to check with their insurance company whether their policy will cover fees before they attend a consultation and/or further treatment.

Each insurance company has its own approach to the claim formalities. Estimated surgical costs can be provided at the time of your consultation so you can liaise with your insurance company for a prior approval.

Yes you can. This decision is your based on your own level of comfort, it will not create any issue for the consultation or procedure. Please discuss your preferences with your specialist’s practice nurse.

No, surgery is not always indicated, and therefore each case will be considered carefully by your consultant to determine the best treatment or diagnostic approach. A treatment plan may also recommend involvement of other health professionals such as Dietitians, Physiotherapists etc.

If you are a Southern Cross member, we will send your invoice directly to them. For all other insurers it is your responsibility to forward the invoice to your insurance company. Find out more about Billing and Insurance procedures.

Payment is appreciated on the day but under our terms and conditions payment is due within 7 days of invoice.


We will talk to you about your medical history and any symptoms you may be experiencing in order to begin the diagnostic process. By talking to you about the nature of your symptoms, we can determine what testing may be required for a more accurate diagnosis. We will usually examine you and a chaperone will be offered. 

Find out more about what to expect at your consultation.

Please make sure you have submitted your Patient forms before you arrive for your appointment. 

An initial consultation is approximately 45 minutes. A review appointment is likely to last approximately 30 minutes.


If you have taken sedation, you are unable to drive for 24 hours. The sedative makes your response time slower so you are unable to react, making it advisable that someone collects you and stays with you for a few hours after leaving the facility.

Yes. It takes between half an hour and 8 hours for bowel prep to start working. You don’t know where you are going to fall between that time so it is advisable to be at home or be somewhere where you have quick access to a bathroom.

Local anaesthetic is the throat spray used to numb the back of your mouth. Sedation is medication given intravenously to make you relaxed and drowsy during the procedure. Some patients will remain awake and some may fall into a light sleep. A general anaesthetic is a combination of medications given to render you completely unconscious. An anathetist is required to monitor your vital signs and breathing.

A colonoscopy or gastroscopy is normally performed within the specialised Endoscopy Suite at Intus. It may need to be performed in a hospital environment if a general anaesthetic is required.

A colonoscopy requires a low residue diet 2 days prior and a combination of a clear liquid diet and a special laxative preparation the day before the procedure.

You will be given full bowel preparation instructions before your procedure.

If the procedure has been performed under sedation, recovery usually takes up to two hours after which time you will be able to eat or drink as you wish. If, however, you have had either of the procedures under general anaesthetic, recovery will take longer.

You should be able to resume normal activities the day after your procedure. However, you will not be able to drive for 24 hours following a general anaesthetic or sedation.

A successful bowel preparation should result in watery liquid, slightly coloured, with no solids.

If you are concerned your preparation has not worked as expected please contact Intus as soon as possible.

In some instances where your bowel preparation hasn’t worked adequately, you may be required to come in prior to your procedure for an enema.

A written report is provided by your clinician after the procedure (with a copy to your GP) and further advice or diagnostic consultation are arranged as necessary.

A colonoscopy is a test to check for disease inside your colon and rectum. Your colon and rectum make up the lower half of your gut and are often called your large bowel. A colonoscopy does not check your small (or upper) bowel, the clinician may recommend this check which is a gastroscopy.

It is not normally a painful procedure, but some discomfort may be felt when gas is introduced into the bowel or as the colonoscope is gently manoeuvred around the corners of the bowel. It is our objective to keep you comfortable during the colonoscopy. Depending on your preferences, a light pain relief and sedative may be given to you prior to the examination. This is given through a vein and will help maintain your comfort during the examination. 

Ask us!

If you still have a question then please don’t hesitate to contact us. Use the form here to get in touch.

We’ll usually get back to you withing a few hours on a normal working day.