Billing and insurance

Please take a moment to review this page to help you understand the insurance cover and billing procedures at Intus. 
We understand how confusing healthcare insurance and medical billing can be. It’s really important that you are fully aware of the costs involved, we believe in transparency of fees and want to help make the process as simple as possible. 

Southern Cross insurance

Intus is an affiliated provider with Southern Cross Health Insurance for consultations and some procedures.

If you are a Southern Cross member, Intus will apply for funding for you – we just need your Southern Cross membership number.

For all other insurance companies

For procedures we provide you with an approximated estimate for you to obtain a prior approval: this enables the insurance company to pay their share of the account rather than you paying first and then claiming a refund.

Intus does not send invoices directly to your insurance company so please forward the invoice promptly to them so they can pay us.

For patients without private health insurance

Payment at the time of service would be appreciated and may be made in cash, by cheque, Eftpos or credit card.

Payment may also be made by internet banking (our bank account number is provided on your invoice) or over the phone with your credit card details.

Accounts are due for full payment within 7 days of invoice date. Please note we do not accept American Express.

For surgical procedures

At the time of your specialist consultation you will be provided with your surgeon’s approximate costs. You will be given the anaesthetist and hospital phone numbers so you can obtain their approximate costs for the procedure as well.

If your treatment/surgery is covered by insurance you will need to arrange prior approval from your insurance company. Please notify Intus of your pre-approval number prior to your procedure.

After your surgical procedure you will receive three separate invoices, from your surgeon, anaesthetist and hospital. We request that you forward all invoices directly to your insurance company for payment as Intus does not liaise directly with insurance companies regarding claims.